FAQS
Q: Where can I buy Javeda clothing?
A: Please visit “Contact” page on our website for further details. Online store coming soon.
Q: How do we book an appointment?
A: Please email us at info@javeda.com to book a virtual appointment.
Q: How do appointments work?
A: Appointments are taken by the hour.
Q: I have seen a design that I like. Are you able to create a replica?
A: We are sorry, but at Javeda we do not replicate work from other designers – we respect everyone’s designs. It is always a good idea, however, to bring a concept along for your consultation for inspiration only. We can work with you and incorporate your concept into a new original design to the best of our ability.
Q: What is the lead time for custom apparel?
A: It often depends on the time of year. Summer months take longer than winter months, due to the number of orders received for the wedding season. Depending on the label you choose, it can take anywhere from 20 working days to a maximum of 8 weeks, if the outfit is coming from India. Bridal attire can take on average 8 to 12 weeks. Before you place your order, we will give you an accurate ship date. Along with the ship date, we will give you a design approval date which must be met. If due dates are not met your ship date will be jeopardised
Q: How far in advance should I place a custom order?
A: We recommend our brides to place their custom orders at least 4 months before the wedding date. The outfit can be completed in 8 weeks but 4 months gives us enough time to do any changes or alterations. For other casual or party wear it will take anywhere from 3 to 8 weeks from the time the order is placed. Before you place your order we will promise you a shipping date. We will also give you an important design approval date which must be met. If due dates are not met your shipping date will be jeopardised
Q: What kind of fabric do you use for custom garments?
A: We use all authentic, good quality fabrics including silks, chiffon’s, georgette, brocades, velvet’s, leather, wool, & cotton.
Q: How do I choose my colors?
A: We have thread charts where you can select all types of colors.
Q: Is there a consultation I need to book for a custom order? If so, what does your consultation include?
A: There is a consultation you would have to book with the designer. At this appointment you would meet the designer on a one-on-one basis to discuss your design and concept. Your first consultation is free. For the second consultation there is a one-time non-refundable designer fee which includes a one hour meeting and a rough sketch of what your final product could look like. During the consultation we can choose the colors and type of fabrics you want. It is highly recommended for brides to book a consultation with the designer.
Q: Is there any deposit required for custom orders?
A: There is a non-refundable 60% deposit required to place the order. The balance is due prior to the order being received. Any custom order under $1000 will require full payment before placement. *Alterations are additional. All fittings are offered in and completed in Calgary with our in house team. We ask our clients to keep a budget of $100 to $500 (for brides) for any additional alterations.
Q: What do you need in order to secure my custom order?
A: A 60% upfront deposit is required unless the order is under $1000. In that case, full payment is required before the order is placed. Remaining balance to be paid in full upon the arrival of the piece.
Q: Does made-to-measure cost a fortune?
A: In general, expect to pay 15% to 20% more for a made-to-measure item than you would for a garment off the rack. It’s a relatively small premium considering that the garment is not mass-produced but instead individually made.
Q: Could this become an expensive addiction?
A: It could. Once you have enjoyed the luxury of wearing a custom-designed garment tailored specifically for you it can be hard to go back to buying off the rack.
Q: How do I get a price quote?
A: Contact us via email info@javeda.com and we will provide you with a quote.
Q: Are there any hidden fees or setup fees?
A: There are no hidden fees at Javeda. You will be informed of the applicable charges in an initial quote which will include the price of the product itself, design art charges, alterations and final shipping costs.
Q: What payment forms do you accept?
A: We accept all major credit cards (Visa and MasterCard) & e-transfers.
Q: Is the ordering process difficult?
A: No, we make it very easy! Our friendly and capable staff knows exactly what needs to happen. After your first conversation with the designer you won’t feel nearly as confused. We will take you through the steps in a short amount of time and will provide as much help as you need.
Q: If my custom-ordered outfit doesn’t fit properly when I receive it, what do I do?
A: No worries. If it’s our mistake we will provide alterations on our expense. For anything additional you would like to add such as extra buttons, zippers, hooks, length extension or shortening or padding, a further charge will be applied.
Q: If I require alterations on an outfit purchased off the rack in your store, how much will they cost and how long will they take?
A: It usually takes about 2 weeks to alter a ready-made garment. The charge depends on what needs to be fixed. We have well-experienced Javeda tailors who do a professional, quality job and will make your outfit perfectly fit your body.
Q: I have my own fabric I would like to use. Do you provide sewing or stitching of a garment?
A: No, unfortunately we do not provide stitching services.
Q: Do you do children’s wear?
A: Yes, we have our line Javeda baby. We also help our mommies custom design a piece to match their little ones outfit.
Q: I don’t live in Calgary and would like to get a custom outfit designed? How can I place an order?
A: We would set up a virtual meeting to discuss the design process.
Q: Do you offer discounts?
A: You can be added to our email list so you can take advantage of promotional offers. At Javeda we have something special for our customers every month. Follow us on Facebook & Instagram.
Q: Who do you ship with and what is the fee?
A: We use Canada post for all our shipping’s with in Canada. We offer FREE shipping across Canada on orders over $1000. International shipping costs vary. Please email us at info@javeda.com for further details.
Q: What is your defect policy?
A: We conduct a detail inspection every piece of merchandise that leaves our studio. If you feel your merchandise is damaged, you must let us know within 5 working days of receiving the parcel. A full refund will be issued. Items cannot be returned on grounds of color, choice or embroidery. No refunds on custom designed outfits.
Q: What is your cancellation policy?
A: If the order is already in the production phase, it cannot be cancelled. If the design sketch process has begun but the order is not yet in actual production, there is a 30% cancellation fee plus any art/sketch charges already incurred.
Q: Do you have a return and exchange policy?
A: We do not exchange or return any of our items. In store credit can be issued upon reasonable grounds.
Q. Can you gaurntee the producta you sell are authentic?
A. This is the official and direct operated online distributor for Javeda & Javeda Baby. Every item we sell is 100% authentic.
Q. Is there a return policy on the kids clothing.?
A. Yes, if you have bought the pieces from our Javeda baby online store. You can exchange within 7 days of receiving the parcel. Javeda will then issue a in-store credit only. All items must be unused, unworn, unwashed and undamaged by you. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is clients responsibility. Javeda reserves the right to refuse return or exchange in case of missing packaging. Return or exchange is not possible for custom designed garments.
If you have any questions which haven’t been addressed you can email us at info@javeda.com